by Agnieszka Pacholczyk

In a recent survey carried out by etf and Localz, shippers of all sizes have identifed upgrading last mile logistics, today often less efcient and more costly than other parts of a supply chain, as the cornerstone for driving growth and proftability.

As such, last mile logistics needs to be adjusted to the requirements of the booming e-commerce, such as putting a higher focus on customer experience and personalisation, as well as to embrace next-gen technologies, like automation and real-time visibility.

For the report The Last Mile Logistics Whitepaper, 2018. The Iconomization of the last mile, researchers from the eft Supply Chain and Logistics Business Intelligence and Localz surveyed 194 executives representing global logistics providers and 129 supply chain officials working for North American and European retailers and manufacturers. The paper comprises the biggest last mile-related challenges faced by these two groups, but also lists opportunities for improving the situation as well as presents the customers' expectations.

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